{"id":17750,"date":"2022-11-17T14:41:04","date_gmt":"2022-11-17T13:41:04","guid":{"rendered":"https:\/\/uat.banquerichelieufrance.com\/?page_id=17750"},"modified":"2023-06-08T17:12:59","modified_gmt":"2023-06-08T15:12:59","slug":"complaints","status":"publish","type":"page","link":"https:\/\/banquerichelieufrance.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17750\" class=\"elementor elementor-17750\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-c7bbff1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c7bbff1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div 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class=\"elementor-heading-title elementor-size-default\"><b>Complaints<\/b> <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3fc714 elementor-widget elementor-widget-spacer\" data-id=\"a3fc714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-524c5b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"524c5b9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-plus\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M624 208h-64v-64c0-8.8-7.2-16-16-16h-32c-8.8 0-16 7.2-16 16v64h-64c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h64v64c0 8.8 7.2 16 16 16h32c8.8 0 16-7.2 16-16v-64h64c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm-400 48c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8f3a4c elementor-widget elementor-widget-heading\" data-id=\"f8f3a4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dispute resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb6514d elementor-widget elementor-widget-spacer\" data-id=\"fb6514d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfb31ab elementor-widget elementor-widget-text-editor\" data-id=\"bfb31ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #313131; font-family: 'Open Sans', sans-serif; font-size: 16px; font-weight: var( --e-global-typography-text-font-weight ); text-align: justify;\">Banque Richelieu France strives to provide the best quality of service. However, difficulties may arise while operating your account or in the use of the available services. In order to solve any malfunction, three successive levels of remedies are offered to you:<\/span><\/p><p>Your private banker: your first point of contact \u2013\u00a0First, we invite you to contact your private banker to inform him of your difficulties.<\/p><p>Customer service \u2013\u00a0If difficulties persist, you can send your request by post to: Banque Richelieu France \u2013 Account management \u2013 1-3-5, rue Paul C\u00e9zanne \u2013 75008 Paris.<\/p><p>As a last resort, the mediator \u2013\u00a0If disagreement persists or if there is no response, you have the following remedies:<\/p><ul><li>The banking mediator: In the event of a dispute concerning a banking service\/product marketed by Banque Richelieu France, you have the option of contacting the mediator we have appointed free of charge.<br \/><ul><li>By mail at the following address : Monsieur le M\u00e9diateur \u2013 CS 151 \u2013 75422 Paris Cedex 9<\/li><li>On the website :\u00a0<a style=\"transition-property: all;\" href=\"http:\/\/lemediateur.fbf.fr\/\">https:\/\/lemediateur.fbf.fr\/<\/a>(tab \u00ab access the form \u00bb)<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li>The insurance mediator:\u00a0For any dispute relating to the marketing of insurance contracts, and if the customer service of the insurance company concerned has not been able to respond to your dissatisfaction, you can contact the Insurance Mediator free of charge:<\/li><\/ul><ul><li style=\"list-style-type: none;\"><ul><li>By mail at the following address: La M\u00e9diation de l\u2019Assurance \u2013 TSA 50110 \u2013 75441 Paris Cedex 09<\/li><li>On the website :\u00a0<a style=\"transition-property: all;\" href=\"http:\/\/www.mediation-assurance.org\/\">mediation-assurance.org<\/a><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li>The mediator of the Financial Markets Authority (AMF):\u00a0For any dispute relating to financial products or services, you can contact the Mediator of the Financial Markets Authority (AMF) free of charge :<\/li><\/ul><ul><li style=\"list-style-type: none;\"><ul><li>By mail at the following address: Autorit\u00e9 des March\u00e9s Financiers \u2013 Le M\u00e9diateur \u2013 17, place de la Bourse \u2013 75082 PARIS Cedex 2<\/li><li>On the website :\u00a0<a style=\"transition-property: all;\" href=\"https:\/\/www.amf-france.org\/fr\/le-mediateur\/presentation\">amf-france.org<\/a><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Dispute resolution Banque Richelieu France strives to provide the best quality of service. However, difficulties may arise while operating your account or in the use of the available services. In order to solve any malfunction, three successive levels of remedies are offered to you: Your private banker: your first point of contact \u2013\u00a0First, we<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-17750","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/banquerichelieufrance.com\/en\/wp-json\/wp\/v2\/pages\/17750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/banquerichelieufrance.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/banquerichelieufrance.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/banquerichelieufrance.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/banquerichelieufrance.com\/en\/wp-json\/wp\/v2\/comments?post=17750"}],"version-history":[{"count":3,"href":"https:\/\/banquerichelieufrance.com\/en\/wp-json\/wp\/v2\/pages\/17750\/revisions"}],"predecessor-version":[{"id":19931,"href":"https:\/\/banquerichelieufrance.com\/en\/wp-json\/wp\/v2\/pages\/17750\/revisions\/19931"}],"wp:attachment":[{"href":"https:\/\/banquerichelieufrance.com\/en\/wp-json\/wp\/v2\/media?parent=17750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}